Frequently Asked Questions: Support & Contact

Do you need help or are you unsure how Displio works? Here you can find answers to frequently asked questions regarding display management, setup, and platform options.

How quickly do you respond to inquiries?

We typically respond within a few hours, and always within 1 business day. Urgent issues are prioritized.

How can I contact Displio support?

You can contact our support team directly via the in-app chat (message icon in the bottom left corner), or by email at support@displio.eu.

Do you offer technical assistance with setup?

For paid plans, we provide onboarding support and initial assistance with setting up your devices and deploying content. We're happy to guide you through every step of the process.

Can I purchase customer support?

Customer support is included in every Displio plan, regardless of the number of displays you use. Every customer is our priority and we provide support via email or phone. If you have any questions, feedback or ran into an isssue, you can contact us at any time and we will be happy to help.

When is support available?

Our support team is available on business days from 9:00 AM to 5:00 PM (CET). We typically respond to emails within 24 hours.